Have any questions or concerns ? We’re always ready to help! Call us at 626-222-0190 or send us an email at
How do I track my order?
All orders may take up to two weeks to ship. Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
Our shipping partner, DHL, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:
To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.
Rescheduling your delivery for a nominated day
Placing your shipment on hold if you are away from home
Arranging to collect your order from a DHL service point
visit ondemand.dhl.com. To find out if On Demand Delivery (ODD) is available in your country,
What are your delivery options?
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 14 business days for shipments to be dispatched
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
How do I return an item?
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return for store credit. We will collect from your home, work or an alternative address for free.
Shipping is not complimentary on all exchanges;
Please make sure your items are returned new, unused and with all DressLA and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our customer care team by emailing customercare@DressLA.com if you have any further questions.
What is your returns policy?
All items must be returned new, unused and with all DressLA and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your NET-A-PORTER account.
Your purchase should be sent back to us within the 14 days of receiving your order. Returns outside of this period are accepted at the discretion of DressLA.
Please take care trying on items as all products must be returned in a new and unused condition with all DressLA and designer garment tags still attached.
Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to transport restrictions.
Lingerie & Swimwear
Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Limited-Edition Products and Books
As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Technology products should be returned in the original packaging.
To arrange a gift return, please email customercare.usa@DressLA.com and we will assist you further.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for a refund. Simply request your Returns Merchandise Authorisation (RMA) number and return the faulty goods to us within 14 days of the day you received them.
Colors & Fabrics
We have made every effort to display the colors of our products that appear on DressLA as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.